Two weeks into the campaign, David Pogue has an update about Take Back the Beep. So far wed say the winner by far is Sprint, who lets you remove the pre-voicemail instructions with a relatively small amount of hassle (were upgrading to green because Pogue has taken the carrier off his hit list). The other carriers have yet to get on board, however. T-Mobile says that "these comments are being taken into consideration in our planning," but hasnt promised any specific action -- sort of promising, but hardly a win. Meanwhile, Verizon was quoted by ABC News as saying that you could already turn off the message, but apparently what the rep meant to say is that if you dont like the message you can turn off voicemail altogether. Great. So far no hints of real action have come from big red, but the company is responding to complaints with a canned, "The voice mail instructions are there to assist the many callers who may be unfamiliar with the correct prompts." so at least we know theyre getting the emails. AT&T is perhaps the most promising of the remaining carriers, saying that while Visual Voicemail (which doesnt suffer in this way) is the true hotness, and it hopes to get that to other devices soon, "In the meantime, we are actively exploring how to shorten the voicemail message on our other handsets." That sounds promising. In the mean time, we literally have no idea why these carriers havent gotten together over coffee and at least figured out a unified button for skipping over the messages. Its true madness.Sunday, August 16, 2009
Take Back the Beep: AT&T promises to make some changes, T-Mobile and Verizon slow on the uptake
Two weeks into the campaign, David Pogue has an update about Take Back the Beep. So far wed say the winner by far is Sprint, who lets you remove the pre-voicemail instructions with a relatively small amount of hassle (were upgrading to green because Pogue has taken the carrier off his hit list). The other carriers have yet to get on board, however. T-Mobile says that "these comments are being taken into consideration in our planning," but hasnt promised any specific action -- sort of promising, but hardly a win. Meanwhile, Verizon was quoted by ABC News as saying that you could already turn off the message, but apparently what the rep meant to say is that if you dont like the message you can turn off voicemail altogether. Great. So far no hints of real action have come from big red, but the company is responding to complaints with a canned, "The voice mail instructions are there to assist the many callers who may be unfamiliar with the correct prompts." so at least we know theyre getting the emails. AT&T is perhaps the most promising of the remaining carriers, saying that while Visual Voicemail (which doesnt suffer in this way) is the true hotness, and it hopes to get that to other devices soon, "In the meantime, we are actively exploring how to shorten the voicemail message on our other handsets." That sounds promising. In the mean time, we literally have no idea why these carriers havent gotten together over coffee and at least figured out a unified button for skipping over the messages. Its true madness.